![]() ![]() First try to disable DNS proxy/relay by doing the following:.This makes some Netgear routers incompatible with Polycom phones unless Netgear releases a newer firmware version that disables DNS proxy after following the steps below.On some firmware versions, DNS proxy/relay cannot be disabled, which causes intermittent registration failures on only Polycom phones.The remaining steps below are only required if you have or plan to purchase Polycom phones.Please see the screenshot below for other Netgear routers that this configuration can be applied to.Īfter configuration, it should look like this. Please contact Intermedia to obtain the necessary Port ranges that need to be added as Service Objects to your firewall. You will need to create service objects for IP ports that pertain to the Intermedia VoIP product being used.Begin adding the new rules by clicking on ‘Add Priority Rule.Once it has been verified that none are in use, click on the ‘Delete All’ button.Ensure that none of the preconfigured rules are in use.Choose the Server closest to your location.Take the average of 3 bandwidth tests using this link: InternetSpeedTest.Uplink Bandwidth: Set this to 80-95% of your max Upload bandwidth limit.Turn Bandwidth Control On > Check the box and click ‘Apply’.Turn Internet Access QoS On > Check the box and click ‘Apply’.This step is needed for reserve the bandwidth the phones & fax devices need to ensure excellent call & fax quality.Click Apply at the top of the page to save.Respond to Ping on Internet Port: Check.This optional step only needed for call quality troubleshooting and monitoring purposes:.You or your IT will need to replace the router with a compatible one.If you still do not have the option to disable SIP ALG, then the hardware revision of your Netgear is incompatible.If your router doesn't have this option, you or your IT will need to contact Netgear to upgrade the latest firmware. ![]() The options above do not need to be checked unless the phones' logs show proof they are interfering with the phones, which has not occurred in all of the cases Intermedia has run into.Disable UDP, TCP, or SYN Flood Protection - Unchecked.Disable Port Scan and DoS Protection - Unchecked.Disable SPI Firewall - Leave this option unchecked.Verify the following settings are set to ensure optimal network security:.At the top of the page, click on the Advanced tab > on the left-hand side of the page, expand Setup > click on WAN Setup. ![]() Log into the router - the default credentials are:.With Cached Web Content check marked, click the Clear button.įor other browsers, please refer to user manual for your browser.In the Cookies and Site Data section, click Clear Data.In the Menu bar at the top of the screen, click settings > Privacy & Security.At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.For Safari, from the home screen, Select Settings > Safari.Select the “beginning of time” option and then click Clear Browsing Data.For Chrome, go to the browser toolbar, click More Tools and select Clear Browsing Data.You can follow the instructions below for some popular browsers to clear the cache and try again: NOTE: Some browsers may have cached this page by accident. ![]() The default gateway IP for your router is 192.168.1.1.
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